FAQs

What is a plak that print?

A Plak That custom print is a unique and personalized way to display and showcase your photos on a non traditional medium. Plak That currently offers both wood and metal prints, but the options don’t stop there! 


Choose our original planked wood print for a rustic twist on photo printing. Plak That’s planked wood prints are made up of several planks (slats) of wood pieced together to create a planked wood canvas. For times when plank lines may be too distracting or inconveniently placed (large group photos or close-ups of faces for instance), we also offer solid wood prints in various sizes. We print your image directly onto the wooden canvas using UV Flatbed technology. The color white is not printed, so the natural beauty of the wood shows through, giving each piece a unique, natural, and rustic appearance. The natural variable of the wood grain adds a unique, organic quality to your print, but we also offer the option to add a white ink base layer which will minimize the wood grain and brightens the white areas of your photo. Read more about our wood prints and the white ink background layer below. All prints come ready to hang.


Not into the rustic look? Plak That also now offers metal prints, perfect if your decor style is more modern and sleek. Choose brushed aluminum for a textured, silver metallic sheen, or choose white aluminum for a premium photographic satin finish. Our metal prints are weatherproof and suitable for indoor-outdoor decorating.  Like our wood prints, each metal print comes ready to hang and makes the perfect, personalized gift.

Are you open for business?  How is COVID-19 affecting orders?

Updated 3.27.20 


   To our community,As we navigate the unique challenges posed by COVID-19, we'd like to share an update on how Plak That is responding. The safety and health of our community - customers and team members alike - continues to be a number one priority.In an effort to keep our team members, customers, and families healthy, our shop is currently open for online orders but closed to the public. We have one employee working behind closed doors to keep up with production but please keep in mind that our production time may be a bit longer than usual. 

   We are doing our best to keep the communication open with our customers regarding any delays, and if you have any questions feel free to reach out.If you are local and have an order to pick up from our shop, please send us an email or give us a call so that we can arrange to leave your order outside in a designated "pick up zone", or ship your order if applicable. 

   This time is especially challenging for small businesses. Your support means the world to us. If you have a moment, browse our website, leave a review, order a new print to decorate your home, or send a friend a gift card to brighten their day. Together, we will get through this. 


Stay healthy and thank you, 


Wyatt, Reeves, Emma, Justin, Willow, & Simon

What is your return or refund policy?

At Plak That, we want you to love your print! We want you to know that each piece of wood we use is completely unique… just like the photos you send us to print. Keep this in mind when designing your masterpiece. Each print is custom made to order, so we do not offer reprints, returns, or refunds if the toning or woodgrain of your print isn’t exactly what you had in mind. If you are concerned about the tone of the wood or the natural pattern of the woodgrain affecting the look of your print, you may want to opt for the White Base Layer to minimize the woodgrain and make the colors of your photo appear brighter. Try this out next time you’re using our customizer! 


It’s important to upload high quality photos to ensure that you receive a clear, high quality print. After over eight years of printing experience, we have dialed in the perfect printing method in order to obtain the best quality prints on the market. All of our prints are produced by professionals with the same exact printer settings, and we can confidently say that the image you upload is the only changing variable. Blurry, low resolution photos will create blurry prints. We cannot provide free reprints or refunds where the original image was not of sufficient quality. 


If your print arrives damaged, please reach out to us at contact@plakthat.com and we will reprint your order at no charge. Please include photos of the damaged print.  

What if I wish to cancel my order?

Because we produce custom products, we have a strict no cancellation policy. Once ordering, you will have a 24 hour grace period in which you will be able to make changes to your order (update photos, change sizes, etc.) or ask for a cancellation via email or phone call. After 24 hours, we have invested time and material in your order, so we will not grant you a full refund if you decide to cancel your order. After this 24 hour period, if you wish to cancel your order and we have not started printing it, we will issue you a gift card for the full amount of your original order to use on a future purchase. If we have printed your order before you ask for a cancellation, we will not be able to grant your cancellation, and will proceed with your original order.

How long is your turnaround time?

Our typical production time is 5-7 business days pre-shipment. Choose "Rush Production" at checkout to push your order to the top of our production queue. Orders with rush production will be shipped in 2-3 business days. If you are really in a time crunch, choose rush production and expedited shipping.Each product is made to order by our team of four people, so production delays can happen. Reach out to us after placing your order if you have a deadline to meet or if you have a question about the production of your order. We will work with you whenever possible, and try to be as transparent as possible about any delays in production. 


Production times are longer during the holidays, which are our busiest time of year.

Is my photo high enough quality?

It depends. For the best quality print, use an original high resolution JPEG file. Photos taken off of social media sites may not print the best, because these websites actually downsize and compress your images when you upload them in order to save space on their servers. Downsizing and compressing will degrade the quality of the photos in order to create a smaller image size for storage. Use the original file you used to upload to social media sites for the best results. If you must take a photo from Facebook or Instagram, we recommend ordering a smaller sized print, such as a 7″ x 5″ in order to maintain a clearer image.


Likewise, photos texted to you from friends are also downsized, and may not be the ideal print quality. Ask your friend to Airdrop or email the original photos at their “actual size”.

I received my print and it seems a bit discolored. Is this normal?

You may notice that your print turned out a bit darker or sepia toned than your original image. You may also notice darker, organic streaks throughout your print (that look like a coffee stain).  Although all of us are highly addicted to coffee, this is actually the heartgrain of the wood. It’s what differentiates a wood print from a photographic print on paper or any other material. Many people like this look, and come to us specifically to achieve it. Wood grain is a natural variable and is completely unpredictable, so in ordering a wood print you are acknowledging that wood grain will most likely be visible in some areas of your print.


Don’t like the look of wood grain, or worried about how it may affect your image? No worries! We still have options for you. If you are concerned about the tone of the wood or the natural pattern of the woodgrain affecting the look of your print, you may want to opt for the White Base Layer to minimize the woodgrain and make the colors of your photo appear brighter. Our normal print production does not include white ink, so any white areas of your image will remain the color of the wood underneath. When you opt for the white ink base layer, we whitewash the prints before printing your image, so the coloring of your print will stay truer to its original photo. Try this out next time you’re using our customizer!


If you have received your print and do not like the darker streaks of the woodgrain, reach out to us.  We can reprint it for you with the White Ink Base Layer but we will charge for this service.  You won't be charged for another print, just for the additional cost of the White Ink plus shipping.  

Do you have any tips for designing prints?

-  We offer sizes for both portrait style and landscape style photos. It is best to design these types of photos in their respected sizes. If we don’t have a portrait size in a particular size, just rotate your image and we’ll make sure it hangs on the wall correctly.

-  It is important to note that a small amount of the outer edge of your image will be used as "bleed" to ensure that you image covers the entire surface of the print. If you are uploading an image with text, make sure that the is placed a bit in from the edge to ensure it does not get cut off when printed.

-  Afraid that wood grain will ruin your print? We recommend adding the white ink base layer to prints with close-up faces, large light areas, brides, etc.

-For best results upload a clear, high resolution photo. Blurry, low resolution photos will print blurry. We cannot provide free reprints or refunds where the original image was not of sufficient quality.

What if I want to print my company's logo?

If you have a logo or vector artwork you would like printed, please choose "email image later" when placing your order, and email us the .eps or .pdf file at contact@plakthat.com.

My wife's birthday is in two days!!! Can I get it by then?!

Two days is tough, especially if you aren’t local (due to shipping times). Email us to see if we can rush process your order or purchase a gift card that ships out immediately (via email) so that your loved one can design their own! Trust us, she should probably be the one choosing the photos . . .

Do you archive the photos I upload?

We do not keep customer’s photos on file. Your uploaded photos are used solely for the purpose of printing, we are not responsible for storing, transmitting or archiving your photographs. In addition, by creating a design with Plak That you are signing up to receive our newsletter. It is the best way to keep up to date on sales and promotions, as well as new projects we’re working on. Don’t worry, you can always unsubscribe if you like!

Do you offer volume discounts, wholesale pricing, or affiliate programs?

Yes, yes, and yes. Just email us at contact@plakthat.com and we will get you all set up!For more information, click here.

How are you able to print directly on wood?

We use a brand new process that prints your image directly onto the wood. No transfers necessary, the ink is UV bonded to the wood and can withstand dusting and wiping. The results are amazing!

How do I mount my plak on the wall?

Plak That Wood Prints have supports on the back for the larger sizes, enabling you to set them on top of existing screws in the wall. Or, just put a couple nails in the wall (level of course) and you’re all set! The smaller 5×7 and 7×7 sizes have a slot in the back which allows the print itself to be “hooked” onto a wall nail or drywall screw for hanging and leveling.

How do you make custom wood prints?

We have over 25 years of experience in commercial printing using state-of-the-art machines. We source the highest quality FSC certified sustainable wood and use our state-of-the-art process to print your images onto the wood. Each piece of wood is carefully hand selected and examined to ensure quality and consistency in the wood. All the woodworking and printing is done in our small shop in Ocean City, MD by hand. We also do wholesale orders for photographers and re-sellers as well as point of purchase / promotional pieces for anyone who appreciates a nice wooden plak!

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