Terms and Conditions

1. Refund, Cancellation, & Return Policy

We at Plak That want you to love your print! We want you to know that each piece of wood we use is completely unique... just like the photos you send us to print. Keep this in mind when designing your masterpiece. Each print is custom made to order, so we can't offer reprints, returns, or refunds if the toning or woodgrain of your print isn't exactly what you had in mind. If you are concerned about the tone of the wood or the natural pattern of the woodgrain affecting the look of your print, you may want to opt for the White Ink Base Layer to minimize the woodgrain and make the colors of your photo appear brighter. Try this out next time you're using our site!

It's important to upload high quality photos to ensure that you receive a clear, high quality print. Our team looks over each photo uploaded, and we'll do our best to get in touch with you if we foresee any issues with printing. If you're concerned that the image you uploaded isn't high resolution, please email us at contact@plakthat.com immediately after ordering, and we will work with you to find a solution to make sure that you are happy with your print when it arrives at your door.

Mistakes happen sometimes. No worries! If your print arrives damaged in any way, please reach out to us at contact@plakthat.com and we will happily offer you a reprint. It's in our best interest for you to want to display your print in your home. If you have any questions or concerns, please contact us, and you'll quickly hear back from one of our four team members; never a robot or automated message.

2. Shipping / Turnaround Time

Generally, most orders are shipped out within 4-5 business days.  Shipping / turnaround time depends on which shipping service the customer chooses.  Our advertised turnaround times are for processing only, not for shipping time to your doorstep!  Standard shipping times are 3-4 days, Expedited are 2-3 days. All orders ship from Ocean City, MD. If you have a deadline for your order let us know via email and we will try our best to accommodate!  We promise to have your item ship by the cutoff date for the carrier but take no responsibility for lost items, wrong address, or carrier error.


3. Copyrighted Material, Software and Intellectual Property Rights

All of the information, content, software and materials Seller offers at the Site are protected by copyright and other pertaining laws. You may not copy or distribute such material without the copyright owner’s prior written consent. You may use these materials for personal, non-commercial use only, so long as you do not modify the materials or remove any copyright or other proprietary rights notices contained in the materials. The Marks, style, design and other brand names in this Site are the worldwide trademarks or registered trademarks of Plak That, LLC. or are being used with the rights secured by Plak That, hereunder. Trademarks of other parties are identified wherever possible and Seller acknowledges their rights.

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