Terms and Conditions
1. Refund, Cancellation, & Return Policy
Because we produce custom products, we have a strict no cancellation policy and all sales are final. Please double check the email confirmation to ensure that you submitted the correct image and let us know if any changes need to be made within 24 hours.
At Plak That, we want you to love your print! We want you to know that each piece of wood we use is completely unique… just like the photos you send us to print. Keep this in mind when designing your masterpiece. Each print is custom made to order, so we do not offer reprints, returns, or refunds if the toning or woodgrain of your print isn’t exactly what you had in mind. If you are concerned about the tone of the wood or the natural pattern of the woodgrain affecting the look of your print, you may want to opt for the White Ink Base Layer to minimize the woodgrain and make the colors of your photo appear brighter. Try this out next time you’re using our customizer!
It’s important to upload high quality photos to ensure that you receive a clear, high quality print. After over eight years of printing experience, we have dialed in the perfect printing method in order to obtain the best quality prints on the market. All of our prints are produced by professionals with the same exact printer settings, and we can confidently say that the image you upload is the only changing variable. Blurry, low resolution photos will create blurry prints. We cannot provide free reprints or refunds where the original image was not of sufficient quality.
If your print arrives damaged, please reach out to us at contact@plakthat.com and we will reprint your order at no charge. Please include photos of the damaged print.
2. Shipping / Turnaround Time
Generally, most orders are shipped out within 6-8 business days (sometimes a little later during the holidays rush). Shipping times depend on which shipping service the customer chooses. Our advertised turnaround times are for processing only, not for shipping time to your doorstep! All orders ship from Ocean City, MD. If you have a deadline for your order let us know via email and we will try our best to accommodate! We will do our best to have your item ship by the cutoff date for the carrier but take no responsibility for lost items, wrong address, or carrier delays. If your item does not arrive on time then please reach out and we will help you file a claim with the carrier, but only if we are notified within the USPS or UPS advertised claim periods.
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