Terms and Conditions
1. Refund, Cancellation, & Return Policy
Because we produce custom products, we have a strict no cancellation policy. Once ordering, you will have a 24 hour grace period in which you will be able to make changes to your order (update photos, change sizes, etc.) or ask for a cancellation via email or phone call. After 24 hours, we have invested time and material in your order, so we will not grant you a full refund if you decide to cancel your order. After this 24 hour period, if you wish to cancel your order and we have not started printing it, we will issue you a gift card for the full amount of your original order to use on a future purchase. If we have printed your order before you ask for a cancellation, we will not be able to grant your cancellation, and will proceed with your original order.
At Plak That, we want you to love your print! We want you to know that each piece of wood we use is completely unique… just like the photos you send us to print. Keep this in mind when designing your masterpiece. Each print is custom made to order, so we do not offer reprints, returns, or refunds if the toning or woodgrain of your print isn’t exactly what you had in mind. If you are concerned about the tone of the wood or the natural pattern of the woodgrain affecting the look of your print, you may want to opt for the White Base Layer to minimize the woodgrain and make the colors of your photo appear brighter. Try this out next time you’re using our customizer!
It’s important to upload high quality photos to ensure that you receive a clear, high quality print. After over eight years of printing experience, we have dialed in the perfect printing method in order to obtain the best quality prints on the market. All of our prints are produced by professionals with the same exact printer settings, and we can confidently say that the image you upload is the only changing variable. Blurry, low resolution photos will create blurry prints. We cannot provide free reprints or refunds where the original image was not of sufficient quality.
If your print arrives damaged, please reach out to us at email@example.com and we will reprint your order at no charge. Please include photos of the damaged print.
2. Shipping / Turnaround Time
Generally, most orders are shipped out within 7 business days (sometimes a little later during the holidays rush). Shipping times depend on which shipping service the customer chooses. Our advertised turnaround times are for processing only, not for shipping time to your doorstep! Standard shipping times are 3-4 days, Expedited are 2-3 days (except during the holidays when there are widespread delays). All orders ship from Ocean City, MD. If you have a deadline for your order let us know via email and we will try our best to accommodate! We will do our best to have your item ship by the cutoff date for the carrier but take no responsibility for lost items, wrong address, or carrier delays.
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